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Problem: What if My Shredder is jammed
Solution: Ensure the wastebasket is empty then move power switch to the REVERSE position. This will reverse the jammed paper out of the shredder. If shredder jams again, alternate control switch slowly between REVERSE and AUTO (l) positions to attempt to move jammed paper completely through the shredder. If the shredder jams in reverse mode, move the switch to AUTO (l), depress the manual forward button located on the center of the shredder head and allow to run for five seconds. If jam does not clear, move switch to REVERSE again and allow to run for five seconds. Repeat this process until jam is cleared. If necessary, turn off shredder and use care to grasp the paper and carefully pull out to clear jam. Once cleared, move switch to AUTO (l) to continue shredding. The jamming may be happening because the cutting cylinder needs to be oiled. See oiling instructions below.
Problem: My Shredder will not operate
Solution: First, make sure the shredder is plugged in. Move power switch to AUTO (l) position. Cutting cylinders will run for one to two seconds. Feed paper straight into entry until shredder automatically begins shredding. For safety reasons, cross-cut shredders will operate only if the shredder head is in the correct position on the basket. Place the shredder head on the basket with the tab on the side of the basket aligned with the slot at the side of the shredder head. The basket must be pushed all the way into the cabinet.
Problem: Shredder runs continuously when switch is in AUTO (l) position
Solution: Move the power switch to the OFF (O) position and unplug the shredder. Use a Q-Tip/cotton swab (from the top of the unit) to clear the paper blockage at the auto-start sensor (center) location. Move the power switch to AUTO (l) position and depress the manual forward button for five seconds to clear paper blockage.
Problem: How do I clean the sensors on my DM12C shredder
Solution: Move the power switch to the off position and unplug the shredder. Remove the media guide safety cover and throat guide screws to allow access to clean the auto start sensors. For a PFD version of the complete procedure click here.
Problem: Shredder suddenly stops while shredding
Solution: Move power switch to OFF (O) position and allow shredder motor to cool down for 20-30 minutes. Check to see if the shredder is jammed.
Problem: Shredder will only run in reverse
Solution: Move the power switch to AUTO (l) position and depress the manual forward button for five seconds to clear paper blockage. Make sure the paper is engaging sensor located in the center of the shredder opening.
Problem: Shredder motor runs, but shredder will not accept paper
Solution: When motor is running, look to see if the cutters are turning. The cutters can be seen by looking into the throat of the shredder. If the cutters aren't moving, the gears may have been stripped and shredder needs to be repaired or replaced.
Problem: Red display light turns on and shredder will not operate
Solution: If paper appears to be jammed, see above "Shredder is Jammed" solution. If the shredder doesn't appear to be jammed, check that the basket is pushed all the way under the cabinet. Also, the shredder may need a rest. Turn switch to the REVERSE position for two seconds and then back to AUTO (l) position. Move power switch to OFF (O) position and allow shredder motor to cool down for 20-30 minutes.
Problem: Shredder makes a loud squeaking or rubbing noise
Solution: Cross-cut shredders require monthly oiling of the cutting cylinders to maintain proper operation. Failure to oil the blades regularly could result in excessive noise during operation. See oiling instructions below.
Problem: Shredder shreds less than capacity
Solution: Your shredder's cutting cylinders probably need oiling. See oiling instructions below.
Problem: Shredder continues to run for 1-2 seconds after shredding has been completed
Solution: The shredder runs for a few seconds longer in order to keep the cutters clear of paper particles and reduce the chance of jamming.
Problem: Paper is wrapping around cutters
Solution: Empty the wastebasket and clear any jammed paper.
Oiling Your Shredder's Cutting Blades
To keep your shredder in top condition, the cutting blades need to be oiled every so often (for frequency, please refer to your owner's manual). We recommend using Powershred® Lubricant or a vegetable-based oil (such as corn or canola) in a non-aerosol container with an extension nozzle.
Caution: Never use flammable synthetic oil, petroleum-based, or aerosol lubricants to oil the cutting blades. Some agents may combust, causing serious injury. NEVER USE WD40.
- Depress and hold the reverse button down.
- Put the tip of the oil bottle in the paper entry and make one or two sweeps the length of the entry while squeezing the oil bottle.
- Move the power switch to Auto (I) position, or depress the manual forward button (depending on model of shredder) and allow the blades to run at least three seconds.
- Move the power switch to Reverse (R) position and allow it to run for at least three seconds.
Repeat steps three and four above at least three times.
For all your Fellowes shredders and accessories visit: www.theshreddersupermarket.com